FAQs.
Quick answers to the most common questions
Frequently Asked Questions
We have answered some of the most common questions. If, however, there is no way of solving your problem in our FAQs, feel free to contact us here.
About Skype
- How to find my Skype ID?
- How to install Skype?
- How to receive a video call on Skype?
- What should I do if I forget my user name and password?
- Do I have to pay for using Skype?
Scheduling/canceling a lesson
- Tutor didn't show up, but I didn't report that to the Customer Support. Will my lesson be compensated?
- Can I cut the lesson short before the expiration of time?
- How to change the timezone?
- How to book a lesson?
- What happens if I miss the scheduled lesson?
Uncertainties about the lesson and the tutor
- Can children attend lessons in eLSDevelopment?
- Can a parent attend and participate in their child's lesson?
- Can I have a lesson even when I am abroad?
- How do I leave a comment about the lesson or the tutor?
- What is the time zone of the lessons?
Rate plans and payment
- Is there a possibility to create the lesson plan for a particular company?
- Can I transfer from corporative to some of the individual packages?
- What method of payment is being used?
- What kind of rate plans do you offer?
- How can I switch to another rate plan?
Functions and technological environment
- What should I do if I encounter problems regarding audio and video?
- What should I do if I have any questions regarding services eLSDevelopment has to offer?
- Can I attend the class while my camera is off?
- Do I need headphones to attend the lesson?
- What kind of equipment do I need for studying English online?
If you can not solve the problem by looking at "FAQs", please contact the ELSDevelopment support center
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