Homepage FAQ Frequently Asked Questions We have answered some of the most common questions. If, however, there is no way of solving your problem in our FAQs, feel free to contact us here. About Skype How to find my Skype ID? How to install Skype? How to receive a video call on Skype? What should I do if I forget my user name and password? Do I have to pay for using Skype? See all questions About lessons How can I schedule a free trial lesson? What is a trial lesson? My registration was not successful, what should I do now? Scheduling/canceling a lesson Tutor didn't show up, but I didn't report that to the Customer Support. Will my lesson be compensated? Can I cut the lesson short before the expiration of time? How to change the timezone? How to book a lesson? What happens if I miss the scheduled lesson? See all questions Uncertainties about the lesson and the tutor Can children attend lessons in eLSDevelopment? Can a parent attend and participate in their child's lesson? Can I have a lesson even when I am abroad? How do I leave a comment about the lesson or the tutor? What is the time zone of the lessons? See all questions Learning resources Which learning resources are available to me? Can I choose the material for my lesson? Are there special Learning resources for children? Do I have to pay for Learning resources? Rate plans and payment Is there a possibility to create the lesson plan for a particular company? Can I transfer from corporative to some of the individual packages? What method of payment is being used? What kind of rate plans do you offer? How can I switch to another rate plan? See all questions Functions and technological environment What should I do if I encounter problems regarding audio and video? What should I do if I have any questions regarding services eLSDevelopment has to offer? Can I attend the class while my camera is off? Do I need headphones to attend the lesson? What kind of equipment do I need for studying English online? About ClassIn How to use ClassIn? How to find my class in ClassIn? How to log in to Classin? How to download and install ClassIn? How to use classroom tools? See all questions If you can not solve the problem by looking at "FAQs", please contact the ELSDevelopment support center Contact Us