FAQs.
Quick answers to the most common questions
Frequently Asked Questions
We have answered some of the most common questions. If, however, there is no way of solving your problem in our FAQs, feel free to contact us here.
1. About Skype
- Do I have to pay for using Skype?
- How to use Skype chat?
- How to change the language on Skype?
- What should I do if I forget my user name and password?
- How to receive a video call on Skype?
3. Scheduling/canceling a lesson
- Tutor didn't show up, but I didn't report that to the Customer Support. Will my lesson be compensated?
- How to change the timezone?
- What happens if I miss the scheduled lesson?
- Can I cut the lesson short before the expiration of time?
- How to book a lesson?
4. Uncertainties about the lesson and the tutor
- Can I contact my tutor before or after the lesson?
- Can I share files with tutors during my lessons?
- Can I transfer my scheduled lesson to a new tutor?
- How do I report an issue with the lesson?
- Can children attend lessons in eLSDevelopment?
6. Rate plans and payment
- What method of payment is being used?
- How to pay for the lesson plan?
- Can I transfer from corporative to some of the individual packages?
- Is there a possibility to create the lesson plan for a particular company?
- How can I switch to another rate plan?
7. Functions and technological enviroment
- What should I do if I have any questions regarding services eLSDevelopment has to offer?
- What should I do if I encounter problems regarding audio and video?
- Do I need headphones to attend the lesson?
- What kind of equipment do I need for studying English online?
- From which devices can I access my lesson?
If you can not solve the problem by looking at "FAQs", please contact the ELSDevelopment support center
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